Shipping & Returns
Everything you need to know about delivery and our hassle-free return policy
Instant Download
Digital patterns delivered immediately after purchase
Worldwide Shipping
We ship handmade toys to customers globally
14-Day Returns
Not satisfied? Return within 14 days for a refund
Digital Products (Patterns)
All crochet patterns are delivered as downloadable PDF files. After your payment is confirmed, you'll receive an email with a secure download link to access your pattern(s) instantly.
What you'll receive:
- •High-quality PDF file with detailed instructions
- •Step-by-step photos and diagrams
- •Materials list and stitch guide
- •Lifetime access to re-download from your account
No shipping fees apply to digital products.
Physical Products (Finished Toys)
Processing Time
Each amigurumi is lovingly handcrafted to order. Please allow 5-7 business days for us to create and prepare your item for shipping. During peak seasons (holidays), processing may take up to 10 business days.
Shipping Options
Domestic Shipping (Within US)
- • Standard Shipping (5-7 business days)$4.95
- • Express Shipping (2-3 business days)$12.95
- • Free Shipping on orders over $75FREE
International Shipping
We ship worldwide! International shipping rates and delivery times vary by destination (typically 10-21 business days).
Important Note:
International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs and must be paid by the recipient upon delivery.
📦 Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package's journey to your doorstep.
Returns & Exchanges
Digital Patterns
Due to the instant nature of digital downloads, all pattern sales are final and cannot be refunded or exchanged once the file has been delivered.
Having trouble with your download? Please contact us at hello@ambertinybear.com and we'll be happy to help you access your file or resolve any technical issues.
Physical Products
Your satisfaction is our priority. If you're not completely happy with your handmade toy, we offer a straightforward return process.
Return Eligibility
- ✓Items must be returned within 14 days of delivery
- ✓Items must be in original, unused condition with tags attached
- ✓Items must be free from pet hair, odors, and stains
How to Return
- 1.Contact us at hello@ambertinybear.com with your order number and reason for return
- 2.We'll provide you with return instructions and address
- 3.Ship the item back to us (customers are responsible for return shipping costs)
- 4.Once we receive and inspect the item, we'll process your refund within 5-7 business days
Please Note:
- • Original shipping costs are non-refundable
- • We recommend using a trackable shipping service for returns
- • Custom or personalized orders cannot be returned unless defective
- • We do not offer direct exchanges at this time - please place a new order
Damaged or Defective Items
If your item arrives damaged or with a defect, please contact us within 48 hours of delivery with photos. We'll arrange for a replacement or full refund at no cost to you, including return shipping.
Have Questions?
We're here to help! Contact us at hello@ambertinybear.com or visit our FAQ page for more information.